Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! Want to know more about SkyTruth's products, or have questions? Have a look at our Knowledge Base.
Need something? Want to request imagery or an incident response? Have a suggestion or feature request? Use the forms below to get in touch!
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"e0328fb66091d1503f606d613c165e20c66b1a89_lout","branding":{"id":"1","key":"ts","name":"SkyTruth Help Center","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"https://api.media.atlassian.com/file/c56ff6de-84b3-4f46-a620-ed66ff87203a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjYyNjdhYy03YjlhLTQ5ZWItODMxMy0xZmVmOGI0MzdhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM1NmZmNmRlLTg0YjMtNGY0Ni1hNjIwLWVkNjZmZjg3MjAzYSI6WyJyZWFkIl19LCJleHAiOjE3ODcxNjE5NTUsIm5iZiI6MTc4NzE1ODQxNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.8g0wpWNsv0H0SgZX8BP2YSOnDDfWFlB_-YGb6e_QeLE&client=226267ac-7b9a-49eb-8313-1fef8b437a7d","theme":{"headerBGColor":"#061732","headerLinkColor":"#ffffff","headerLinkHoverColor":"#0f2b57","headerLinkHoverBGColor":"#0f2b57","headerBadgeColor":"#0f2b57"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"SkyTruth Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"SkyTruth Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#01131c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5f5b630d-56de-4d38-927c-5b65afb40c8e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjYyNjdhYy03YjlhLTQ5ZWItODMxMy0xZmVmOGI0MzdhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmNWI2MzBkLTU2ZGUtNGQzOC05MjdjLTViNjVhZmI0MGM4ZSI6WyJyZWFkIl19LCJleHAiOjE3ODcxNTkwMTUsIm5iZiI6MTc4NzE1ODQxNX0.beHlxVuBQDA8qCdtamvH63bqzPJZ_S_DoSnYuXAfFH0&client=226267ac-7b9a-49eb-8313-1fef8b437a7d&height=300&mode=fit","bannerMediaApiFileId":"5f5b630d-56de-4d38-927c-5b65afb40c8e","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#01131c","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ts","projectId":10023,"serviceDeskId":1,"name":"SkyTruth Help Center","description":"<p>Welcome! Want to know more about SkyTruth's products, or have questions? Have a look at our <a href=\"https://skytruth.atlassian.net/servicedesk/customer/kb/view/51675137\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a>.</p>\n<p>Need something? Want to request imagery or an incident response? Have a suggestion or feature request? Use the forms below to get in touch!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"15","name":"Feature Request / Suggestion","descriptionHtml":"","callToAction":"Feature Request / Suggestion","introHtml":"<p>Have an idea for a feature we currently don't offer for one of our tools? Leave it here.</p>","icon":10535,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"17","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"","icon":10549,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"16","name":"Imagery Request / Incident Response","descriptionHtml":"","callToAction":"Imagery Request / Incident Response","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"85","name":"Request a Demo","descriptionHtml":"<p>Would you like more information on how to use one of our projects? Request a demo with one of SkyTruth's team.</p>","callToAction":"Request a Demo","introHtml":"<p>Interested in finding out how SkyTruth services can benefit your organization? Request a demo with someone from the SkyTruth team.</p>","icon":10466,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"18","name":"SkyTruth Feedback Form","descriptionHtml":"","callToAction":"SkyTruth Feedback Form","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[85,14,15,17,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8fb486e6-7fd2-3d8e-8a3e-8e38be2fe2c9","appLinkName":"System Confluence","appLinkUrl":"https://skytruth.atlassian.net/wiki","spaceKey":"TS","spaceName":"Ticket System [TEST]","spaceUrl":"https://skytruth.atlassian.net/wiki/spaces/TS","isServer":false},"labels":[],"projectKey":"STS","serviceDeskId":1,"kbLinkDomainURLs":["https://skytruth.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjYyNjdhYy03YjlhLTQ5ZWItODMxMy0xZmVmOGI0MzdhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNzk2MzI5NTIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODcxNTk2MTUsIm5iZiI6MTc4NzE1ODQxNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.GJWfJqVGpHSMXkSaUI8J-_4bVAG0TC5jm6ls5wEXwzg","targetCollection":"upload-user-collection-796329522","endpointUrl":"https://api.media.atlassian.com","clientId":"226267ac-7b9a-49eb-8313-1fef8b437a7d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":14,"projectId":10023,"issueType":{"id":"10007","name":"Task"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://skytruth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/14","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/14","calendarParams":{"firstDay":0,"date":"2026-08-19T12:53:35-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8fb486e6-7fd2-3d8e-8a3e-8e38be2fe2c9","appLinkName":"System Confluence","appLinkUrl":"https://skytruth.atlassian.net/wiki","spaceKey":"TS","spaceName":"Ticket System [TEST]","spaceUrl":"https://skytruth.atlassian.net/wiki/spaces/TS","isServer":false},"labels":[],"projectKey":"STS","serviceDeskId":1,"kbLinkDomainURLs":["https://skytruth.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMjYyNjdhYy03YjlhLTQ5ZWItODMxMy0xZmVmOGI0MzdhN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNzk2MzI5NTIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODcxNTk2MTUsIm5iZiI6MTc4NzE1ODQxNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.GJWfJqVGpHSMXkSaUI8J-_4bVAG0TC5jm6ls5wEXwzg","targetCollection":"upload-user-collection-796329522","endpointUrl":"https://api.media.atlassian.com","clientId":"226267ac-7b9a-49eb-8313-1fef8b437a7d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6,"updated":"2023-12-05T20:18:45.248318Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[14],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Bug Report","submit":{"lock":false,"pdf":false},"templateFormUuid":"48a2ca94-7046-4b32-9d0c-7c031f0bfd07"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"ea04fc72-18d1-44ca-bf6d-8be16bd5b112"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"cbfc3084-51fc-49e3-a730-b7317541cf57"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"c5000c4f-378d-4f9a-9fbd-c9c84832dcba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"04ba11d7-f28a-4692-8349-ede57b16f0ae"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"0715c5a8-6b97-4b9f-bfe8-0675cbb0b7c4"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"15e29722-d022-4bf0-98f3-feacebdcde3b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"065a0093-287b-43ba-83d0-79a1ef7883ce"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"cs","label":"What browser are you using?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Safari","other":false},{"id":"4","label":"Edge","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"11":{"type":"rt","label":"What actually happened","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"(Ex: As opposed to an image appearing on the map, my tab froze and I had to refresh the page.)"}]}]}},"questionKey":""},"10":{"type":"rt","label":"What I expected to happen","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"(Ex: I pressed a button on the side panel and I expected an image to appear on the map.)"}]}]}},"questionKey":""},"17":{"type":"rt","label":"Additional comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Organization","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"at","label":"Please upload supplementary data or a screenshot of the bug (if applicable)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cs","label":"Priority","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"High","other":false},{"id":"2","label":"Medium","other":false},{"id":"3","label":"Low","other":false}],"questionKey":""}}},"uuid":"48a2ca94-7046-4b32-9d0c-7c031f0bfd07"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6,"updated":"2023-12-05T20:18:45.248318Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[14],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6,"name":"Bug Report","submit":{"lock":false,"pdf":false},"templateFormUuid":"48a2ca94-7046-4b32-9d0c-7c031f0bfd07"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"ea04fc72-18d1-44ca-bf6d-8be16bd5b112"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"cbfc3084-51fc-49e3-a730-b7317541cf57"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"c5000c4f-378d-4f9a-9fbd-c9c84832dcba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"04ba11d7-f28a-4692-8349-ede57b16f0ae"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"0715c5a8-6b97-4b9f-bfe8-0675cbb0b7c4"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"15e29722-d022-4bf0-98f3-feacebdcde3b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"065a0093-287b-43ba-83d0-79a1ef7883ce"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"cs","label":"What browser are you using?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Firefox","other":false},{"id":"3","label":"Safari","other":false},{"id":"4","label":"Edge","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"11":{"type":"rt","label":"What actually happened","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"(Ex: As opposed to an image appearing on the map, my tab froze and I had to refresh the page.)"}]}]}},"questionKey":""},"10":{"type":"rt","label":"What I expected to happen","description":"","validation":{"rq":true},"choices":[],"defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"(Ex: I pressed a button on the side panel and I expected an image to appear on the map.)"}]}]}},"questionKey":""},"17":{"type":"rt","label":"Additional comments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"18":{"type":"ts","label":"Organization","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"at","label":"Please upload supplementary data or a screenshot of the bug (if applicable)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"cs","label":"Priority","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"High","other":false},{"id":"2","label":"Medium","other":false},{"id":"3","label":"Low","other":false}],"questionKey":""}}},"uuid":"48a2ca94-7046-4b32-9d0c-7c031f0bfd07"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
